An Extended Support Agreement: What You Need to Know
If you use any type of software for your business, whether it`s accounting software or an e-commerce platform, you know that it`s important to keep it updated and supported for optimal performance. However, even with the best intentions, sometimes software updates can be disruptive and can cause issues that require additional support. This is where an extended support agreement comes in.
What is an Extended Support Agreement?
An extended support agreement is a contract between a software vendor and a customer that provides extended support beyond the standard support period. Standard support typically lasts for a year or two after purchase and includes bug fixes, security updates, and customer service. However, an extended support agreement provides additional support, sometimes for up to five years after purchase, for an additional fee.
What is Included in an Extended Support Agreement?
The content of an extended support agreement varies from vendor to vendor and can depend on the type of software being supported. However, here are some common inclusions:
1. Bug Fixes: Extended support agreements typically include continued bug fixes to resolve issues that are discovered after standard support has ended.
2. Security Updates: Security threats are constantly evolving, and extended support ensures that your software is up-to-date with the latest security measures.
3. Customer Service: When you encounter issues with your software, extended support provides an additional level of customer service to help resolve the issue quickly.
4. Compatibility Updates: As new operating systems or hardware are released, extended support ensures that your software is compatible with these updates.
What are the Benefits of an Extended Support Agreement?
1. Peace of Mind: An extended support agreement provides peace of mind that you are covered for any issues that may arise with your software beyond the standard support period.
2. Cost Savings: It can be costly to upgrade to a new version of software when support ends. Extended support can help you avoid these additional costs by keeping your current software up-to-date.
3. Avoid Downtime: Software issues can cause downtime for your business. With extended support, you are less likely to experience downtime, which can be costly in terms of lost revenue and productivity.
In conclusion, investing in an extended support agreement is a smart move for any business that relies on software for its operations. It provides peace of mind, cost savings, and can help avoid downtime. Before purchasing an extended support agreement, make sure you understand the terms and inclusions and choose a vendor that provides excellent customer service.
